Refund policy

NOTE: It is the responsibility of the person placing the online order to ensure that all order details (date, time, delivery location (if applicable) and onsite contact) are correct.

Order Cancellations & Refunds

Should you need to cancel your order, please contact us for a refund or to reschedule your order to another date. Please note, refunds and rescheduling will not be available within a 48-hour window of your delivery / pick-up time.

Special occasion hampers, including but not limited to Christmas, Easter, Mothers Day, etc. can only be cancelled / refunded at least 7 days in advance. Cancellation / refund requests within 7 days of pickup/delivery will not be considered and no refund (partial or otherwise) will be issued.

Please hello@theorchardpenrith.com.au if you'd like to cancel or make a change to your order.

Late or Missing Refunds

It can take some time for your bank or credit card company to process a refund. Please allow up to 5 business days after you've received confirmation from us for your refund to be processed.

If it has been longer than 5 business days, please contact us.

Order Changes

The Orchard Penrith reserves the right to adjust the invoice for any changes requested, or adjustments made, prior to pickup/delivery of your order.